AUTOMATION • WITHIN AI HELPDESK
Orders & returns are automatically handled from your AI Helpdesk.
Tickets + orders + shipping status in one flow.
Inbox
Question arrives in AI Helpdesk
Order context
Cusmato links order data
Shipping/return status
Action + answer to customer
Order status per ticket
Automatically links order data. Give immediate answers to 'where is my order?'.
Track & trace automatically
Real-time updates without manual work.
Returns with rules
Policy-based processing. Checks rules and creates labels.
Proactive updates
Automatically sends message on delays, before questions arise.
Channel-independent
Shopify, bol.com or marketplaces — everything in one inbox.
Escalations to team
More complex questions go to your team with full order context.
How it works
Question in
Customer asks via email or chat for status.
Linking
Cusmato checks shipping status and return policy.
Action
Create return label or share shipping info.
Answer
Personalized message (auto or with approval).
Data flow
Frequently asked questions
Does Cusmato automatically link order data to tickets?
Which carriers are supported?
Can I have returns processed only with approval?
What happens if there is no order match?
Ready to get started?
Plan your pilot start. We go live in a controlled way.
SEAMLESSLY INTEGRATED WITH
Ready to get started?
Plan your pilot start. We go live in a controlled way.
SEAMLESSLY INTEGRATED WITH