CUSTOMER DATA • PRIVACY-FIRST CONTEXT
Privacy-first customer context in every ticket.
Cusmato automatically links order history, channel and status to every ticket—with full security and GDPR compliance. Faster answers without manual searching.
The Data Bridge
Data flows via encrypted connections (SSL/TLS) from your sources to the secure Cusmato environment.
SSL/TLS encrypted
Technical Safeguards
Encryption at Rest & Transit
All data is 256-bit encrypted, both in transit and at rest.
European Hosting
All our servers are located in the EU (Frankfurt/Eemshaven), fully compliant with GDPR regulations.
No AI Training on Private Data
Critical: Your customer data is never used to train third-party AI models. Your data stays yours.
The Identity Matcher
Before
Email address
customer@example.com
After
How Cusmato prevents duplicate profiles and always retrieves the most recent information from your sources. Every ticket is automatically enriched with the right customer context, without manual searching.
Compliance & Control Center
Full control for the administrator.
Right to be Forgotten
One click to anonymize all data for a specific customer.
Access Logs
See exactly which employee viewed which customer data and when.
Data Retention
Set yourself how long customer data may be retained in the active environment.
Frequently asked questions
Is my data safe?
Does Cusmato comply with GDPR?
Who has access to the connected shops?
Which sources can I connect for customer data?
Ready to get started?
Plan your pilot start. We go live in a controlled way.
SEAMLESSLY INTEGRATED WITH
Ready to get started?
Plan your pilot start. We go live in a controlled way.
SEAMLESSLY INTEGRATED WITH