IN-HOUSE AI • E-COMMERCE SPECIFIC
Cusmato runs on proprietary AI logic for customer service.
Faster, more consistent and fully tailored to e-commerce workflows. We build our own models for classification, intent and context.
The Machine Learning Roadmap
Jan 2024
Start support-ML development
Development of proprietary machine learning for e-commerce customer service.
2024
Training on e-commerce flows
Focus on orders, returns, invoices and shipping workflows.
2025
Feedback-loop improvements
Human approval and quality improvement integrated.
Now
Scalable, fast AI logic
Continuous improvement of AI logic for online stores.
Why In-house Matters
Proprietary AI engine
No generic chatbot, but trained on support cases.
Context-aware
Uses data from your own tools for substantiated answers.
Continuously smarter
Automatically improves through feedback from your team.
The Feedback Loop
Automate where possible, control where needed. Our AI learns from every interaction and every approval by your team.
- Human approval per question type
- Rules and workflows
- Audit and consistency
Results
90%
fully autonomous
< 2 min
direct response
80%
lower cost per ticket
Frequently asked questions
Why not standard ChatGPT?
How does the AI learn from my data?
Is my data safe in your own model?
Ready to get started?
Plan your pilot start. We go live in a controlled way.
SEAMLESSLY INTEGRATED WITH
Ready to get started?
Plan your pilot start. We go live in a controlled way.
SEAMLESSLY INTEGRATED WITH