TEAM CHAT • INTERNAL COLLABORATION
Work together around tickets in one shared inbox.
Real-time updates, internal comments and seamless collaboration. No more context loss between different tools.
Real-time Collaboration
Discuss a case, tag colleagues and set up an action directly.
Cusmato Software
4 members
Channels
# Cusmato Software
# Support Team
Team
Efficiency without extra tools
Channels per brand
Separate channels for different stores or teams.
@mentions & Assignment
Tag colleagues and assign tickets directly.
Record decisions
Record actions directly next to the ticket (no searching).
Internal notes
Share information the customer doesn't see.
Customer context
Direct insight into order history while chatting.
Speed
Less back-and-forth communication means faster handling.
The Decision Flow
Create channels for your support flows
Per brand or team.
Discuss cases next to the ticket
Data always in view.
From decision to action
Label, response, escalation.
Frequently asked questions
Is Team chat part of AI Helpdesk?
Can we create channels per brand/store?
Is there an audit trail / who said what?
Can we tag colleagues and assign tickets?
Does this work with approval mode?
Ready to get started?
Plan your pilot start. We go live in a controlled way.
SEAMLESSLY INTEGRATED WITH
Ready to get started?
Plan your pilot start. We go live in a controlled way.
SEAMLESSLY INTEGRATED WITH