KNOWLEDGEBASE
Connect your data, feed your AI.
Connect your knowledgebase to Cusmato and let AI automatically find and use the right information in answers.
The Content Explorer
All your sources in one place. Cusmato reads everything and understands the context.
PDFs
URLs
Manual FAQs
CSVs
Category Logic
Manage categories and channel rules in one overview. You stay in control.
Policies
Returns
Product info
Tone of Voice Control
The Knowledgebase adapts tone-of-voice per channel based on the same source information.
Business channel (formal)
"Dear Sir/Madam, we have received your return request. You will receive a confirmation with the return label within 2 working days."
Social media (informal)
"Hi! We've received your return. You'll get a label in your inbox within 2 days. See you soon!"
Verification Workflow
Determine the level of control per category. Let AI answer directly or add a human check for specific topics.
Answers are sent directly
Frequently asked questions
Can I use different answers per channel?
How do I prevent answers from becoming outdated?
Can I require approval for certain categories?
How quickly does Cusmato pick up updates?
Ready to get started?
Plan your pilot start. We go live in a controlled way.
SEAMLESSLY INTEGRATED WITH
Ready to get started?
Plan your pilot start. We go live in a controlled way.
SEAMLESSLY INTEGRATED WITH